Login Login
Register Register

FAQ

FREQUENTLY ASKED QUESTIONS

 

WHAT IS THE MINIMUM ORDER?

The minimum wholesale order is 3 pieces.

 

WHAT IS THE TIME OF DELIVERY ON THE ORDER?

Packing of goods time is 1 day + 3-6 days delivery time (business days).

 

CAN I REPLACE THE PRODUCT FOR ANY OTHER?

Yes, within 14 days for products with the same price.

 

IN WHICH HOURS CAN I CONTACT YOUR STORE BY PHONE?

From Monday to Friday from 10:30 to 16:00 (on working days). Outside these hours, you can contact via Facebook.

 

WHICH DOCUMENT DOES I RECEIVE TO ORDER?

For each order, the customer receives a VAT invoice which will be sent in the package together with the order.

 

IF I BUY MORE PRODUCTS DO I PAY FOR THE SHIPMENT ONLY ONCE?

Yes but all courier packages can not exceed 30kg, in one package.

 

WHAT ARE THE SHIPPING PRICES BEYOND POLAND?

Information and cost about shipping abroad can be found in the subpage "Payment and Shipping" link.

 

IN WHICH DAYS WILL THE PACKAGES BE SHIPPED?

We ship packages from Monday to Thursday (on business days).

 

WHAT IS THE SHIPPING COST?

All information about shipping costs and which supplier will deliverer the package can be found on this subpage "Payment and Shipping".

 

CAN I PAY FOR MY ORDER IN OTHER CURRENCY THAN PLN?

Yes, via PayPal. Payments in this option are practically immediate and the following currencies are supported: USD, AUD, BRL, CAD, CHF, CZK, DKK, EUR, GBP, HKD, HUF, ILS, JPY, MXN, NOK, NZD, PHP, PLN, RUB , SEK, SGD, THB, TWD. The condition to use this option is to have a PayPal account. You can find more information on the "PayPal" page.

The secound payment option which works in the case of payment selection: traditional transfer and payments in the following currencies: Euro (€), British Pound (£) or Norwegian Krone (Kr), it is possible to use the service "Transfer24.eu". The first transfer is free, you pay in the selected currency and the system will convert the amount into PLN. Transfers are usually carried out up to 24 hours.